Terms and Conditions

Legal Notice
This activity is performed and provided by VIPS TOURISM DMCC and its partners 
By purchasing one of products from tours and activities ,tickets, events ,coupons events, attractions you agree on our privacy policy and our terms and conditions . 
VIPS TOURISM DMCC accepts the following credit cards: Mastercard, Visa, American Express, Discover. There is no charge or service fee for processing credit or debit card payments. 
Full payment by credit or debit card is required to make a reservation. 
Payment will be listed as ‘trustmytravel.com*Vips Tourism’ on the credit or debit card statement.
We are using “Trust My Travel ” as our online payment gateway , a specialist in online travel payments ” https://www.trustmytravel.com ” 
In Addition you can receive customer support relating to the processing of your credit card payment by emailing : [email protected]
Queries regarding your order can be addressed directly to Vips Tourism Dmcc by emailing us at : [email protected]
Important Note : After any cancellation a Refund may take from 10 to 15 Days until its back to your bank account .
No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilised.
We reserve the complete right to reschedule an itinerary or route, adjust pricing, or even cancel a tour whenever, at our sole discretion, mainly if we deem it is vital for your safety or convenience. Unused inclusion in a tour package is non-refundable. Any guest failing to reach on time at the designated pick-up point will be considered a no-show. No reimbursement or alternative transfer will be arranged in such circumstances. 
Should a tour booking be cancelled or altered for reasons of bad weather, vehicle issue or traffic problems, we will make all sincere efforts to arrange alternative service with similar options, however, based on its availability. The arrangement of seating will depend on its availability and will be done by our driver or tour guides. 
Pick-up and drop-off timings listed on the website are approximate, and they will be adjusted as per your location as well as traffic conditions. 
Coupon Codes can be redeemed only through online booking process. We reserve the right to charge 100% No Show charges if guests do not turn up on time for the pick-up. In any case the guest does not show up on time and our vehicle departs from the pickup location, then we will not arrange for alternative transfer & no refund is provided for the missed tour. 
Seating arrangement is done as per the availability & it is decided by the Driver or Tour Guide except in case of private tours or transfers. 
Canceling a booking with VIPS TOURISM DMCC can result in cancellation fees being applied by VIPS TOURISM DMCC, as outlined below. Additional fees may be levied, when canceling any booking you will be notified via email or telephone of the total cancellation fees.
• Event, Attraction, Theater, Show or Coupon Ticket • These are non-refundable in all circumstances. • Gift Certificate • These are non-refundable in all circumstances.
Other Tour Products & Services • If you cancel at least 7 day(s) in advance of the scheduled departure, there is no cancellation fee. • If you cancel between 3 and 6 day(s) in advance of the scheduled departure, there is a 50 percent cancellation fee. • If you cancel within 2 day(s) of the scheduled departure, there is a 100 percent cancellation fee.
These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the “website”) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).
These pages, the content and infrastructure of these pages, and the online reservations service provided on these pages and through the website are owned, operated and provided by . (“VIPS TOURISM DMCC”, “us”, “we” or “our”) and are provided for you subjected to the terms and conditions set out below.
A- Collection of Personal Information
We collect your information mainly when you contact us to inquire us about our products and services or make a booking with us. This usually includes your name , contact details, email id, physical address, credit card or payment details , travel requisites and referral source. Upon the submission of information, you give consent to VIPS TOURISM DMCC to use your information to process orders in an accurate and prompt manner.
B- Use of Informations
Any personal information of a client obtained through this website will be utilised by VIPS TOURISM DMCC to process his or her booking, verify credit card details, and provide relevant information associated with client’s travel or any other subsidiary services he or she would like to avail of. This information will also be used for auditing, research and activities focused to improve the performance of our website
C- Privacy of Your Information
All information provided by our customers during online booking, such as their name,address,email id and credit card details is considered private, and will not be disclosed or sold to anyone except for certain suppliers or third parties whose involvement in the loop is fundamental for the successful processing of your order. But before disclosing your information, we make sure that these third parties abide by our privacy policy and adhere to strict safety measures.
D- Legal Disclosure of Information
We may disclose your information, if we feel that such disclosure is pertinent to protect our company’s rights and / or abide by a court order or a legal proceeding.
E- Non-Personal Information
VIPS TOURISM DMCC  consistently collects data from website, with the help of patterns via web logs and third party service providers. But this data is mostly deployed to evaluate the efficiency of our websites’ content and features.
F- Opt-Out
We provide options for visitors to our website to ‘opt-out’ of having their personal information used for certain purposes. For instance, if you don’t want to receive any marketing material by way of newsletter or promotional emails, you can choose to request us not to send advertising information from VIPS TOURISM DMCC or our affiliate websites.
G- Contests and Surveys
VIPS TOURISM DMCC conducts contests, drawings and surveys every now and then. Some contents are organised in collaboration with a third party sponsor, and visitors to our websites will be informed at the time of the contest regarding the involvement of a particular third party and their extent of using your personal information. Since participating in these contests is voluntary, it’s solely at your discretion whether or not to partake in them and reveal your personal information.
H- Secured Transaction
In order to maintain accuracy of data and avoid unauthorised access of our client’s personal information, we make sure that all transactions are carried out through our secured server. Moreover, we utilize technical safeguard system such as encryption, socket layers, and firewalls to secure your sensitive information like credit card details.
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